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A New Generation of Intelligent Chatbots Will Transform the Way Services Are Delivered

By Bill Durham
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Considering the adoption of virtual agent technology in your own enterprise? This article from Forbes looks at the many ways in which chatbots can improve an organization's efficiency and performance. Microsoft's virtual agents are built for your specific needs. Contact Basileia Consulting Group to find out more.

Chatbots are already used by many organizations, but their flexibility, functionality and value can vary widely. As you consider the adoption of virtual agent technology in your own enterprise, you need to be sure you’ve done your homework at the front end to understand what problems you want to solve and what business results you hope to achieve. This article from Forbes examines best practices for implementing virtual agents in your organization.

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