Discover how Microsoft Dynamics 365 Customer Service Insights and Power Virtual Agents delivers a 360-degree view of their service operation, along with machine learned insights to help use data to make smarter decisions about what to optimize or automate to deliver exceptional customer service.
Together, Dynamics 365 Customer Service Insights and Power Virtual Agents work to identify opportunities for improvement in the delivery of exceptional customer service. Customer Service Insights identifies emerging issues before they negatively affect customers and AI-enabled Power Virtual Agents can be created to automate conversations by customer service SMEs without the need of a data scientist or developer.
