Discover how Microsoft Dynamics 365 Customer Service Insights and Power Virtual Agents delivers a 360-degree view of your service operation, along with machine-learned insights to help use data to make smarter decisions about what to optimize or automate. To learn more about how Microsoft empowers you to deliver exceptional customer experiences when you enable Always
Month: May 2021
For Swedish real estate company Landgren, technological innovation is their key to success. Without an IT department, the company struggled to protect its sensitive company data, especially as business grew.
After adopting a comprehensive security solution from Microsoft 365 Business, Landgren was able to easily comply with strict European data privacy standards. With security standards met, company leaders were able to focus on improving mobility and facilitating collaboration among employees.
Ready to take your security solution to the next level? Contact our team at Basileia Consulting Group for more.
Microsoft Omnichannel for Customer Service provides a modern, customizable, high-productivity app that lets agents help customers across different channels via a unified interface. Learn more about the current functionality of Omnichannel in this short video.